Industrial Automation / AutomationDirect — Koyo, Click & Productivity PLC
We Program Koyo, Click & Productivity PLC's
PLC platforms from AutomationDirect deliver reliable performance at a price point that makes sense for a wide range of industrial applications.
From compact Click systems controlling a single machine to multi rack Productivity3000 installations managing complete production processes.
Cost-effective hardware that still needs experienced hands
AutomationDirect built its reputation on making capable PLC hardware accessible.
With straightforward pricing, detailed documentation, and platforms that don’t require a vendor support contract to keep running.
These platforms provide real value. What’s also real is that a Click PLC wired incorrectly, a Productivity2000 program written without structure, or a Koyo DL series system with no backup and no documentation, creates exactly the same operational risk as any more expensive platform in the same condition.
Celtex brings the same standard of programming discipline, commissioning rigour, and documentation quality to AutomationDirect platforms that we bring to Allen Bradley, Beckhoff, and Siemens.
Your facility gets the cost advantage of the hardware without paying for poor integration work to fix it later.
Click PLC
P2000
P3000
What We Do
Get your system back online fast.
Rapid fault diagnosis for AutomationDirect systems in production.
DirectSOFT and Productivity Suite online monitoring, I/O forcing, and tag analysis to find the problem and fix it.
Not a parts-swap guess. A diagnosis.
New installations done properly.
Click, Productivity2000, and Productivity3000 system installation and commissioning.
I/O module configuration, EtherNet/IP and Modbus TCP network setup and acceptance testing that confirms the system performs to specification before we leave.
Programs your team can maintain.
Productivity Suite and DirectSOFT application development with consistent naming, structured logic blocks, and documentation your in-house team can work on.
Code written for the next person who opens it.
Not just for commissioning day.
Drive & motion integration.
SureServo2 servo drive commissioning and integration with Productivity PLCs.
Axis configuration, pulse/direction and EtherNet/IP communication setup.
Motion sequence development for machine control applications.
AutomationDirect PLC Support in Calgary
AutomationDirect Hardware we Support
Click Series
CLICK Programming Software configuration, Ethernet and serial communication setup and C-More Micro HMI integration for operator visibility on space-constrained installations.
Productivity2000
Productivity Suite programming, EtherNet/IP and Modbus TCP I/O configuration, PID loop setup and integration with C-More HMI panels for operator interface applications.
Productivity3000
Multi rack I/O configuration, high speed counter and analog modules, Productivity Suite structured program development, and SCADA connectivity via OPC UA and Modbus TCP.
Koyo / DirectLOGIC
DirectSOFT program support, Modbus RTU and DirectNET network diagnosis, I/O module cross-reference and program backup for systems where original documentation no longer exists.
C-More HMI
GUI layout, alarm management, recipe handling, and Modbus TCP tag configuration for Productivity and Click PLC connectivity.
Clear operator interfaces built for the people running the process.
SureServo2
Motor and drive sizing, parameter configuration, EtherNet/IP and pulse/direction communication setup.
Motion sequence development for machine control applications.
Don't let old hardware become a new crisis
And many of them are still doing exactly that. The problem isn’t the hardware failing. It’s that when it does eventually fail, nobody has a program backup, the original integrator is long gone, and DirectSOFT hasn’t been installed on a company computer in ten years.
Celtex has worked on DL series hardware at the level it requires. Not just connecting a cable and hoping the program uploads, but diagnosing serial communication faults, recovering programs from marginal media, and working through I/O issues when the documentation doesn’t exist.
If your equipment is running Koyo or DirectLOGIC hardware with no current backup and no clear support path, that’s a risk worth addressing before the pressure is on.
Celtex can help you understand exactly where your risk sits and what a controlled migration would look like without pressuring you into a project before you’re ready.
Program backup & recovery
Celtex can upload and archive your existing DirectLOGIC programs before a processor failure makes that impossible.
If the program is already gone, we work through recovery options before recommending replacement.
Fault diagnosis & repair
Serial communication failures, I/O module faults, and processor errors are all a reality of automation hardware.
We diagnose these at the source, no guessing at the issue by swapping modules until something works.
Migration when you’re ready
We’ll provide a crystal clear assessment of whether migration to newer Click or Productivity hardware makes sense.
Scoped to your production schedule and capital budget, not to the integrator’s convenience.
Lets Talk Automation
Sound familiar?
Common AutomationDirect problems Celtex gets called in to fix
AutomationDirect sells direct. Which means no local distributor technical support, no vendor application engineer to call and no professional services team to escalate to when something goes wrong. These are the calls we get. If any of these situations matches yours, we’ve dealt with it before.
The processor failed and nobody has the program
A DL06 or DL205 processor goes down and the maintenance team discovers the last program backup is on a laptop that no longer exists, in a DirectSOFT version nobody has a licence for. The original integrator wound up the business years ago. Production is stopped and there’s no obvious path forward.
→ Celtex works through DirectLOGIC program recovery options before recommending a program rewrite. Including partial uploads from surviving memory, backup retrieval from connected HMI panels and review of any printed documentation on file. If a rewrite is required, we scope it against what can be observed from the machine’s behaviour and existing documentation.
Serial communication failure. Modbus RTU stops responding.
A DirectLOGIC system that has been communicating reliably with a drive, flow meter or remote I/O panel via Modbus RTU suddenly stops responding. The maintenance team has checked the cable. They’ve checked the termination resistor. The fault codes don’t point anywhere useful and the vendor’s support line hasn’t been helpful.
→ Serial communication failures on DL series hardware have specific failure modes. Port configuration drift after a power cycle, address conflicts after adding a device and hardware faults on the RS-485 port itself that present as intermittent communication errors. Celtex diagnoses these issues at the signal level, not the settings level.
A Productivity program nobody can modify without breaking something.
A Productivity2000 system was commissioned by a contractor who no longer works with the facility. The program runs the process but every time the maintenance team or a new contractor tries to make a modification such as adding an output or changing a setpoint source something else stops working. Nobody fully understands what the program is doing or why.
→ Celtex will audit the existing program structure, document the logic & I/O behaviour and identify the dependencies that make modifications risky. We will either restructure the program properly or provide the maintenance team with a clear map of what’s there and how to work within it safely.
A Click system that was “temporary” and is now permanent.
A Click PLC was installed as a short term fix for a specific machine problem. There is no hardware enclosure, no HMI, no documentation and only one backup on a USB stick that may or may not be current. Two years later it’s running a critical part of the production process and nobody wants to touch it in case something goes wrong.
→ Celtex formalises temporary installations with proper backup, documentation and HMI addition where needed. We build out a clear picture of what the system is doing so the next person who has to work on it isn’t starting from zero. Optionally, a migration path to a more supportable platform will be provided if the application has outgrown the Click’s capability.
EtherNet/IP or Modbus TCP devices that won’t communicate.
A Productivity PLC that should be communicating with a VFD, a flow meter, or a remote I/O block over EtherNet/IP or Modbus TCP isn’t working. Or is communicating intermittently. The IP addresses are correct. The cables are good. The device configuration looks right. It worked for a while and then stopped, or it never worked at all despite following the manual.
→ Network communication failures on AutomationDirect platforms have specific diagnostic paths. EtherNet/IP adapter vs. scanner configuration conflicts, Modbus function code mismatches, register map offset errors and timing issues between scan rate and device response time. Celtex traces these out systematically rather than working through a vendor troubleshooting checklist that ends at “contact technical support.”
Running a Click, Productivity, or Koyo system?
825.488.6951
Remote support & fault diagnosis
Remote access to your AutomationDirect system before the crisis, not during it
Alberta’s geography is a real constraint. If your facility is three hours from Calgary and a Productivity PLC throws a fault on a Friday afternoon, the difference between remote access being configured and not is the difference between a two hour repair plus a 3 hour wait. Celtex can setup up remote access properly and use it to diagnose and resolve the majority of AutomationDirect faults without a site visit.
How remote access works
A secure connection directly to your PLC from wherever we are.
Productivity Suite includes built in Ethernet connectivity that allows full online access. Logic monitoring, I/O forces, tag reads and writes, program upload & download and fault log review can all occur over a standard network connection. Combined with a secure VPN or direct port access through your facility’s IT infrastructure, Celtex can connect to your Productivity or Click system from our office and work on it the same way we would standing in front of the panel.
What we need from you
Three things that make remote support possible.
Remote access to an AutomationDirect system requires three things to be in place before a fault occurs. First, the PLC needs a static IP address on a network segment Celtex can reach. Second, your facility needs a VPN, remote desktop, or port forwarding path that the IT department has approved and documented. Third, Celtex needs to be given access credentials and to verify the connection works while the system is running normally. We can help set all three up as part of any project engagement or as a standalone service. It typically takes less than half a day on site.
Typical remote connection architecture
REMOTE ACCESS — PRODUCTIVITY PLC VIA SECURE VPN
Celtex Office
Productivity Suite
Secure VPN
Encrypted tunnel
Facility Router
Client network
Control Network
Ethernet segment
Productivity CPU
Static IP — online
What we can resolve remotely
- PLC fault code diagnosis and clearance
- Logic errors and rung-level debugging
- Tag value monitoring and forced I/O testing
- PID loop retuning and setpoint adjustments
- Modbus TCP and EtherNet/IP communication faults
- Program modifications and additions
- HMI tag mapping and alarm configuration
- Program backup and version archiving
- Drive parameter review via PLC data exchange
What requires a site visit
- Physical I/O wiring faults and loose terminations
- Hardware failures — processor, I/O module, power supply
- Field instrument calibration and loop checks
- Panel modifications and new hardware installation
- Drive faults requiring physical inspection or parameter entry
- Serial communication hardware faults (RS-232/485 port)
Built for Alberta’s distances
Fort McMurray is 430km from Calgary. Grande Prairie is 460km. Red Deer is 150km but a two hour plus trip in winter traffic. For facilities outside the city, remote access isn’t a convenience. It’s the difference between a fault resolved in two hours and a fault that costs a full day of production while someone drives. Celtex has remote access configured on AutomationDirect systems across Alberta, and we use it routinely. The setup investment is measured in hours. The return is measured in avoided downtime.
without a site visit
Don’t wait until something breaks to set up remote access. Celtex can configure and verify secure remote connectivity to your Productivity or Click system as a standalone engagement. Typically completed in a single site visit.
Set it up now →